1. About Our Services

Q1: What logistics services does your company provide?
A: We offer a full range of logistics services, including Full Container Load (FCL)/Less than Container Load (LCL) ocean freight, air freight, multimodal transport, warehousing and distribution, customs clearance and inspection, cross-border e-commerce logistics, and door-to-door solutions. Our service network covers major ports and cities worldwide.

Q2: Do you provide specialized cargo transportation services (e.g., dangerous goods, cold chain, oversized items)?
A: Yes, we are qualified to handle specialized cargo transportation, including dangerous goods (DG), cold chain, and oversized items. We can provide customized transportation solutions and ensure full compliance with international safety standards.

2. About the Cooperation Process

Q3: How can I obtain a quote? What information do I need to provide?
A: You can submit an inquiry through our website's online form, email, or live chat. Please provide basic information such as the type of goods, weight/volume, port of origin/destination, and estimated delivery time. We will respond with a quote within 24 hours.

Q4: What is the approximate transit time for shipments?
A: Transit times vary by shipping route. For example, ocean freight from China to Europe typically takes 25-40 days, while shipments to the West Coast of the United States take about 15-25 days. Air freight usually takes 3-7 days. For specific transit times, please consult our customer service team with your destination details.

3. About Costs and Transparency

Q5: What costs are included in the freight charges? Are there any hidden fees?
A: The base freight charge typically includes ocean/air freight costs and destination port clearance fees. However, some additional charges (e.g., port congestion surcharges, overweight fees, remote area surcharges) may apply depending on the actual circumstances. We are committed to transparent pricing and will clearly list all costs in the contract, with no hidden fees.

4. About Cargo Tracking and Insurance

Q6: How can I track the status of my shipment?
A: You can track the real-time status of your shipment through our website's order tracking system or by contacting our live chat customer service. We provide comprehensive cargo tracking services to ensure you are always informed about your shipment's progress.

Q7: Do you offer cargo transportation insurance?
A: We recommend that customers purchase cargo transportation insurance. The premium is typically 0.1%-0.3% (one to three per thousand) of the cargo's value, with the exact rate depending on the type and value of the goods. If you need insurance, we can assist you in processing the relevant procedures.

5. About Our Competitive Advantages

Q8: What sets your company apart from other freight forwarders?
A: With 15 years of industry experience, we have long-term partnerships with the world's top 10 shipping lines and major airlines, allowing us to offer competitive pricing. Our 24/7 live chat customer service team ensures efficient communication. Additionally, we provide customized solutions to meet our clients' individual needs.

Q9: Do you offer any preferential policies for long-term cooperation?
A: Yes, we provide exclusive benefits for long-term partners, such as freight discounts and priority space allocation. For specific policies, please contact our sales team for further details.

6. About Customer Support

Q10: How can I contact your customer service team?
A: You can reach us through our website's live chat, email (info@flyingdolphin.com), or social media platforms (such as WeChat Official Account, LinkedIn). Our operating hours are from 9:00 AM to 6:00 PM (GMT+8), Monday to Friday.

Q11: Is there an emergency response mechanism in place?
A: Yes, we have an emergency response team to handle unexpected situations such as cargo delays and customs clearance issues, ensuring that problems are responded to and resolved within 48 hours.